Terms of service
Version 2026-09-13.
1. What you are agreeing to
These terms are an agreement between you and Wolfram and Hart about your use of Wren. By creating an account, or by using the service on behalf of somebody else, you agree to them and to the privacy policy, which is part of them.
2. What Wren is — and is not
Wren sends a daily check-in message to an older adult, reminds them about medicines their family or they have entered, keeps them company in conversation, and tells chosen family members when there is no reply. It is a wellness service.
It is not a medical device, a medical service, or an emergency service. It does not diagnose, treat, or give medical advice, and it must not be relied on to detect or respond to an emergency. It depends on phones, chat apps, networks and third-party services that can fail, and a message can be late or not arrive. In an emergency, call your local emergency number.
Nothing the companion says is medical advice. Medicine names, doses and times are what you or the person entered; the service repeats them back and never changes them on its own. Check anything about a medicine with a pharmacist or doctor.
3. Who may use it
You must be at least eighteen. If you set the service up for somebody else, you confirm that they have agreed to receive its messages, that you are authorised to act for them, and that you will stop if they ask you to. You are responsible for the accuracy of what you enter — a medicine, a schedule, a contact — and for keeping it up to date.
4. Messages and consent
The service sends messages to the person you look after and to the family contacts you name, on the chat app or number you give. By entering a number or connecting an app you confirm that its owner has agreed to receive them; Canada's anti-spam law and the United States' TCPA require that agreement. Anyone can stop at any time: reply STOP on SMS, or ask to be removed, and the family can switch the service off from the dashboard. Messages travel through third parties — Telegram, Meta for WhatsApp and Messenger, mobile carriers — whose own terms apply, and any fees they charge are between you and them.
5. Your account
Keep your sign-in details to yourself and tell us if you think somebody else has used them. You are responsible for what is done with your account. You may delete it at any time from the Account menu; deletion removes the data the privacy policy describes.
6. Acceptable use
Do not use the service to harass anybody, to send unlawful content, to probe or overload the system, or to try to make the companion act outside its purpose. We apply fair-use limits on the number of messages and model calls a day; past them the companion answers from a fixed message until the next day, while check-ins and reminders continue.
7. Your content and our service
What you enter stays yours. You give us permission to store and process it to run the service for you, and for nothing else. The service, its software and its wording belong to Wolfram and Hart or its licensors; you may use them only as these terms allow.
8. Availability and changes
We work to keep the service available, but we do not promise that it will be uninterrupted or error-free, and we may change or withdraw features. Where we can, we will give notice of changes that matter.
If we change these terms in a way that matters, we will show a notice on the dashboard at least fourteen days before the change takes effect, and the version at the top will change. Using the service after that date means you accept the new terms; if you do not, delete your account before then.
9. Fees
The service is free during its pre-release period. If we introduce paid plans, we will say what they cost and what they include before anything is charged, and free features will not be charged for retroactively.
10. Ending the agreement
You can stop at any time by deleting your account. We may suspend or end an account that breaks these terms or puts the service or other people at risk, and we will say why unless the law prevents it.
11. Liability
To the fullest extent the law allows, the service is provided “as is”, and Wolfram and Hart is not liable for indirect or consequential loss, or for loss arising from a message that was late, undelivered, misunderstood, or acted on. Our total liability to you for all claims together is limited to what you paid us in the twelve months before the claim or, if you paid nothing, to one hundred Canadian dollars.
Nothing here limits liability that cannot be limited by law — including for death or personal injury caused by our negligence, or for fraud — and nothing here limits your statutory rights as a consumer.
12. Governing law and disputes
These terms are governed by the law of British Columbia, Canada, and disputes are heard by the courts there — unless the law where you live gives you the right to your local courts and its consumer protections, which these terms do not take away. Before going to court, write to us; most concerns can be settled by talking.
13. General
If part of these terms cannot be enforced, the rest still applies. These terms and the privacy policy are the whole agreement between us about the service. We may hand our rights and duties under them to somebody who takes over the service, and we will tell you if we do. Where these terms exist in more than one language, the English version decides in case of conflict.
14. Contact
Write to Wolfram and Hart at privacy@wolframandhart.ca
We reply within thirty days, usually much sooner.